Terms built for a clear working relationship.

These Terms apply when you request, purchase, subscribe to, or use a service from Spider Function. By accepting a proposal, paying an invoice, or authorizing work to begin, you agree to these Terms and the applicable project agreement.

• Work begins after the required agreement is accepted, the required payment is received, and we have enough information to start responsibly.
• The pricing page helps you compare options, but it does not replace a project-specific scope or accepted quotation.
• We may decline work that is unlawful, harmful, deceptive, outside our capability, or inconsistent with our values and responsible engineering practices.

Spider Function offers three recurring Website Solutions. Exact deliverables are confirmed in writing because every organization has different content and needs.

No plan includes unlimited pages, revisions, development, support, usage, or integrations. Anything beyond the approved plan or project scope is reviewed as a change request and may require a separate quotation.

• Prices are in Philippine pesos unless stated otherwise. Monthly fees are paid for a monthly service period; annual fees are paid in advance for an annual service period.
• Prices marked as proposed, under review, starting at, or quote-based are not binding until confirmed in an accepted written quotation or agreement.
• Recurring payments are due before the applicable service period. A price change will not alter a service period that has already been paid, unless required by law or agreed in writing.
• When a website and System Solution are both active, their recurring charges may be presented as one convenient renewal while their scopes remain separate.

A System Solution stores, manages, processes, or automates business data or workflows. Examples include appointments, registrations, portals, dashboards, inventory, CRM, payroll, accounting, and other custom operational tools.

• Every System Solution requires discovery, its own approved requirements and scope, a separate development quotation, and defined operating expectations.
• System Development is normally a separately quoted one-time implementation charge. System Care is the recurring service required to operate and maintain the approved system responsibly.
• Tarantula and Orb Weaver may be eligible to connect to a System Solution, but the website plan does not include the system. Spiderling may use a standalone system, but the system is not integrated into the Spiderling website.
• System Care covers only the approved operational baseline. New or changed capabilities are not defect corrections and require review and, when applicable, a new quotation.

• You will provide accurate content, brand assets, approvals, access, and feedback reasonably needed for the work. You confirm that you have permission to use everything you provide.
• Schedules begin when required payment and materials are available. Delayed content, approvals, access, or decisions may move the delivery date.
• Reviews and revisions must stay within the accepted scope. A new page, redesign, integration, workflow, feature, or material change may require a revised schedule and separate price.
• Approval may be recorded through written confirmation, acceptance of a milestone, or authorization to publish. Issues that fail the accepted baseline are handled as defects; new preferences or capabilities are handled as changes.

Website Care may include domain management, hosting, and support as stated in the applicable plan or accepted agreement. Support covers reasonable assistance with the approved website and correction of problems that fail the accepted baseline. It does not include unlimited content work, redesign, or new functionality.

• Domain registration details, renewal responsibility, and any transfer arrangement are confirmed during onboarding or in the project agreement.
• Service availability may sometimes be affected by circumstances outside Spider Function's reasonable control. We will communicate material issues and take reasonable steps within the agreed scope.
• We work toward reliable service but do not promise uninterrupted availability, a specific search-engine position, visitor volume, inquiries, sales, or other business results.
• If responsible operation no longer fits the approved scope because usage, data, risk, or support needs materially increase, we will discuss an appropriate service or care change before applying it.

• You keep ownership of the text, logos, images, records, and other materials you provide. You give Spider Function permission to use them as needed to deliver and support the service.
• Unless an accepted agreement says otherwise, Spider Function keeps ownership of its pre-existing tools, reusable components, methods, framework, code, and design systems. Your right to use the delivered website or system is defined by the accepted agreement and applicable third-party licenses.
• Ownership or licensing of bespoke System Solution deliverables must be stated in the system proposal or agreement; it should not be assumed from a Website Solution.
• Each party will use reasonable care with confidential, non-public information received for the project and will disclose it only when needed to perform the service, with permission, or as required by law.

Personal information is handled according to our Privacy Policy. A System Solution that processes client or user data may require additional privacy, security, retention, and data-processing terms in its approved scope.

• Your commitment follows the billing period and any project-specific term you accepted. These public Terms do not create a separate six-month minimum commitment.
• You may request cancellation before the next renewal. Unless an accepted agreement says otherwise, service continues through the paid billing period and does not renew afterward.
• Recurring fees are generally not refundable after a billing period begins. Project and System Development payments are handled according to completed work, committed costs, milestones, and the accepted agreement. Nothing in these Terms removes a refund, repair, replacement, or other remedy required by applicable law.
• We may pause or end affected services after reasonable notice for overdue payment, unlawful or abusive use, security risk, material breach, or a requirement of law. Urgent action may be taken without advance notice when reasonably necessary to prevent harm.
• Ending a recurring service may affect hosting, domains, integrations, or availability. Any handover, export, transfer, or transition assistance follows the accepted agreement and may require outstanding balances and separate work to be completed.

• You are responsible for the legality and accuracy of your content, instructions, offers, products, business operations, and use of the delivered service.
• You will protect credentials, limit access appropriately, and notify us promptly about suspected misuse or security concerns involving a service we manage.
• Neither party is responsible for delay caused by events reasonably outside its control, but the affected party should communicate and resume performance when reasonably possible.
• To the extent permitted by law, Spider Function is not liable for indirect, incidental, special, or consequential loss. Our total liability relating to an affected recurring service is limited to the amount paid for that service during the current billing period, unless an accepted agreement states otherwise.

These limitations do not apply where the law does not allow them, and they do not excuse fraud, willful misconduct, or obligations and remedies that cannot legally be limited.

• We may update these public Terms for future engagements and renewals. Material changes will be posted with a new effective date and will not silently rewrite an already accepted project agreement or paid service period.
• These Terms are governed by the laws of the Republic of the Philippines, without removing rights that applicable consumer or privacy law does not allow the parties to waive.
• If part of these Terms is unenforceable, the remaining parts continue to apply. A failure to enforce a term once is not a permanent waiver of that term.
• Before starting a formal complaint, please contact us so we can try to resolve the concern directly and in good faith. This does not prevent either party from using remedies available under applicable law.